Dear Friends,
Today, in the third episode of the weekly feature series, we are going to highlight the “Help” functionality of the Citizen’s Patrol app from help requester’s perspective after the help request has been initiated.
After Clicking “Help” button:
· A phone call is made to emergency services (Police/Ambulance/Fire) as per the option chosen,
· “Real-time tracking” is initiated
· The link to current location is sent via Email and app notifications to help requester’s friends as per Registration.
· A message from server is received which confirms that the request has been initiated. On clicking the notification or the “Help Status” button on “Home” screen, a new Status screen comes up. This new screen provides a list of all helpers, to whom the help request has been sent, their “Real-time” distance from help requester and the status of help request.
· If the helper has agreed to share his phone number then the list will also show a phone icon.
· On clicking this phone icon a call will be made to helper.
· If the helper accepts the help request then the status of help request will change to “Accepted” or if he declines then his name will be removed from the list.
· If the helper fails to respond within a stipulated time of 5 minutes, his name is deprioritized and the request is sent to next helper in queue and the list is automatically updated. This list also provides an option to cancel the help request from any specific helper perspective if the requester chooses. Additionally, it provides a map of all helper locations with respect to help requester.
It is recommended that your family and friends are also on this app for the best response for any help request from them or you.
The helpers are reserved for the help request till the help request is completed and will not receive another request till they are released hence it is very important to close the help request when purpose is solved.
Website: https://www.certitudeinfotech.com
Email: support@certitudeinfotech.com
Facebook: https://www.facebook.com/citizenspatrolapp/
Download/install Citizen’s Patrol app: Google Play
